Support for foreign characters

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Alexander Pacheco

Master Tour needs to support ALL foreign characters across all platforms- copy/pasting/parsing for addresses & database interaction. I'm on a European tour right now and it's a major headache that MT either doesn't allow or doesn't recognize stuff like Starowiślna or many other accented / foreign characters. This is pretty basic for any app- a global touring app should be a no brainer. Please & thank you!

My platforms are Win10 and Android FWIW

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6 comments

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  • Official comment
    Eventric Support

    Hey all,

    Master Tour 3 now fully supports all foreign characters, and you should be good to go with all characters mentioned in this thread! Master Tour 2 was causing pretty much all of these issues, so using Master Tour 3 to enter these characters should resolve everything for you. 

    Just let us know if you need anything else!

    Thanks,
    Patrick

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  • Eventric Support

    Hey Alexander,

    Where exactly are you entering foreign characters that they're not showing up properly? Are they showing up improperly on both Windows and Android in that same place? Are you sure you're fully updated on both Windows and Android?

    If you could send some screencaps, that would be great.

    Thanks,
    Patrick

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  • Alexander Pacheco

    Here's a couple screencaps:
    http://imgur.com/c5rJAk3
    http://imgur.com/q5sIOh9

    Trying to copy a street named Starowiślna into MT, it omits the ś character.

    I've had a few problems with drag-and-drop into MT working, and also CTRL-Z / Undo doesn't seem to be supported so maybe there's something else going on? I am on the newest versions of both platforms.

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  • Ingrid Indrefjord

    Hey Eventric! This problem also applies to norwegian characters as Æ, Ø, Å (and probably the swedish ones ä, ö too)
    Works perfectly on mac, but not on mobile (instead of showing Å, it says "#?&" or similar)

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  • Eventric Support

    Alexander - I've logged this as a bug in our bugtracker, our developers will get to work on it.

    Ingrid - What mobile device are you using to view your tour info? Are you fully updated on both your mobile OS and your Master Tour mobile app? All of the characters you listed are working fine for me on both iOS and Android.

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  • Søren Kiilerich

    Hey Eventric.
    The problem hasn't been completely solved yet. It's showing it correct when you look at itinerary, but when I look at the list of events, there is a problem in the city names - see first picture here: http://imgur.com/a/K3yG1 - I'm using the app on my Android (HTC One m8 (and right now a Samsung Galaxy SII while the HTC dries after an involuntary bath ...). From top to bottom the names here should be:
    Århus, Aalborg, Birkerød, Kolding, København C, Odense.
    The second picture just demonstrates that there also is a problem is the forum :)
    Keep up the good work!
    Søren K

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