When I open Master Tour, I keep getting an "Unexpected Error," and can't sync. What do I do?

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  • Eventric Support

    A.  This can happen due to your Cookies settings.  Master Tour uses cookies to speed up the authentication process, so you'll need to allow cookies in order to sync properly.  Windows machines are usually the ones to have this problem, due to security software and virus protection.  Here's how you fix it, on a Windows machine:

    1.  Open Internet Explorer.

    2.  Click on the Gear (Settings) icon in the top right corner of IE.

    3.  Click on the Privacy tab.

    4.  Adjust the slider to Medium-High.  Alternatively, you can have High Privacy settings, and click on the "Sites" button and enter "eventric.com" to always allow cookies from eventric.com.

    explorer_cookies.PNG cookie_exception_with_arrow.png

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