Downgrade Users on Your Billing

Downgrading allows you to change a User account from a paid Professional subscription to a free Mobile subscription.

If you have paid for Master Tour Annually and need to downgrade a User on your billing, please reach out to our Billing Team for assistance at +1-773-862-4246 ext. 3 or by email at billing@eventric.com.

This article covers:

• How to Downgrade Users on Your Billing in my.eventric.com
• How to Downgrade Users on Your Billing in Master Tour

Downgrade Users on Your Billing in the Web Portal

Click here to login and access the Subscription & Billing section of the my.eventric.com

Next, select the Edit button for the user that you would like to downgrade.

On the next page:

1. Select Mobile (Free) in the Subscription Level dropdown.
2. Make any adjustments to the Organization Permissions for the User. For information about Organization Permissions click here.
3. Click on the Update Permissions button.

 You will then see a confirmation message that the subscription was updated. 

How to Downgrade Users on Your Billing in Master Tour

1. Click on your Profile Picture in the top right corner of the application.
2. Choose Subscription & Billing from the dropdown menu.

Next, scroll down and:

1. Select Mobile in the Subscription Level column for the User that you would like to downgrade.
2. Click on the Update Subscription button.

You will then see a confirmation message that the subscription was updated.