If you're having trouble logging into your account on the Web Portal, we have a function that allows you to reset your password with a few easy steps.
This article covers how to:
Reset Your Master Tour Password in the Web Portal
Go to my.eventric.com.
Click "Forgot Password?":
On the resulting screen, type in your Master Tour email address and click "Send Reset Email."
Within a few minutes, you'll be sent an email with a subject line of "Master Tour Password Reset," sent from firstname.lastname@example.org. Click on the "Reset Password Now" button.
You will be taken to a webpage where you can update your password. Type in your email address, then type in your new password twice and click Update My Password to save your changes. You now be able to login with your new Password.