Downgrading allows you to change a User account from a paid Professional subscription to a free Mobile subscription. Note: If you have paid for Master Tour Annually and need to make any changes to any subscriptions you're paying for, you will need to contact firstname.lastname@example.org.
This article covers how to:
Downgrade Users That You Are Paying For On the Eventric Web Portal
Next, select the Edit button for the user that you would like to downgrade.
Next, select "Mobile (Free)" within the Subscription Level dropdown.
Next, click on the "Update Permissions" button.
You will then see a confirmation message that your User was updated.
Downgrade Users That You Are Paying For in the Master Tour Desktop Application
Click on your Profile Picture in the top right corner of the application and choose "Subscription & Billing".
Next, scroll down and select "Mobile" within the Subscription Level column in the Users Billed to My Account section.
Next, click on the "Update Subscription" button.
You will then see a confirmation message that your subscription was updated.