Downgrading allows you to change your paid Professional subscription to a free Mobile subscription. For information on the differences between Professional and Mobile subscriptions, please click here. If you need to downgrade the subscription for any user that you are paying for, click here for instructions. Note: If you have paid for Master Tour Annually and need to make any changes to your subscription, please contact our Billing Team at email@example.com. If you have any questions after following these instructions please click here to open a support request.
To downgrade your subscription, click here to login and access the Subscription & Billing section of the Web Portal.
Next, click on the box labeled Free in the upper right of the page.
Next, please choose a reason for your downgrade from the dropdown menu on the left side of the page.
Next, click the Update Subscription button at the bottom of the form to save your changes.
You will then see a confirmation message letting you know that your subscription has been updated.