Resetting Your Password

Follow

If you're having trouble logging into your account on either our web portal or desktop and mobile app we have a function that allows you to reset your password with a few easy steps. Please check below how to reset your password on each of our platforms.

 

Resetting Your Master Tour Password on my.eventric.com

  1. Go to my.eventric.com.
  2. Click "Forgot Password?":
    PortalLogin.png
  3. On the resulting screen, type in your Master Tour email address and click "Send Reset Email"
    SendResetEmail.png
  4. Within a few minutes, you'll be sent an email with a subject line of "Master Tour Password Reset", sent from info@eventric.com:
    PasswordResetEmail.png
  5. Click on the Reset Password Now button - this will take you to a webpage where you can update your password:
    UpdatePassword.png
  6. Type in your email address, then type in your new password twice, and click Update My Password to save your changes.
  7. You can now use your new password to log in!

 

 

Resetting Your Password on the Master Tour Desktop Application

  1. On the desktop application's login screen, click on the "Reset" link next to where it says "Forgot Password?"Screen_Shot_2019-03-08_at_5.51.39_PM.png
  2. If you've previously logged into the desktop app, your email will be filled into the Reset Password form - you can also type your email address in. Once your email address is entered, click the Reset button to be sent a password reset email.
    DesktopReset.png
  3. Within a few minutes, you'll be sent an email with a subject line of "Master Tour Password Reset", sent from info@eventric.com:
    PasswordResetEmail.png
  4. Click on the Reset Password Now button - this will take you to a webpage where you can update your password:
    UpdatePassword.png
  5. Type in your email address, then type in your new password twice, and click Update My Password to save your changes.
  6. You can now use your new password to log in!

 

 

Resetting Your Password On The Master Tour Mobile App

  1. To reset your password on our mobile app, tap the "Reset Password" link shown here:MobileAppPasswordReset.png
  2. Then type in your Master Tour email address and click the Send Reset Email button:
    MobileSendResetEmail.png
  3. Within a few minutes, you'll be sent an email with a subject line of "Master Tour Password Reset", sent from info@eventric.com:
    PasswordResetEmail.png
  4. Click on the Reset Password Now button - this will take you to a webpage where you can update your password:
    UpdatePassword.png
  5. Type in your email address, then type in your new password twice, and click Update My Password to save your changes.
  6. You can now use your new password to log in!

 

You also might be interested in:

Installing and Logging Into Master Tour

Have more questions? Submit a request

Comments