Sending Push Notifications

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In order to send push notifications, you need:

1. A Professional ($49.99/mo) account

2. Manager level permissions to the Organization you wish to send Push Notifications in

 

In order to receive push notifications, users will need:

1. A Mobile (free) or Professional ($49.99/mo) account

2. Mobile Access permissions to the same Organization as the person sending the message

 

Once everyone has the proper permissions, you'll need to go to the Tour Overview section (Navigate>Tour Overview). In the Tour Overview, you'll see a Tour Crew section. In this section, you'll need to add everyone you want to send Push Notifications to as Crew Members, by clicking "Add Crew Members" or "Import Crew from another Tour".

The only two required pieces of information for sending push notifications are a user's name and the email address they use for Master Tour, though feel free to make these contact cards as extensive as you want. The "Role" section especially will come in useful, since you can quickly select users to send Push Notifications to by Role. The email address used for Master Tour must be in the top row of the "Phone Number" records, as shown below:

After you've added all the tour members that you want to send Push Notifications to, click "Sync," then click "Send Message." That will bring up the page below:

As you can see, all the Crew Members from the Tour Crew section appear here. If a valid Master Tour email address is entered for a Crew Member, and they've logged into the Master Tour mobile app before, a check box will appear next to their name. If a Crew Member contact record does not have a valid Master Tour email address, or hasn't logged into the app before, a  symbol will appear next to their name.

On the right side of the crew member record, you'll see a "Push" icon if a user is available to send Push Notifications to. If it appears as "Unregistered," you need to check the email address and/or user account level for that person if you want to send them Push Notifications. If it appears as "Email", then that user probably hasn't logged into their Master Tour mobile app yet, and will be sent an email instead of a push notification.

You can sort by the Crew Member Role using the dropdown at the top, which automatically selects all users with that role who are available for Push Notifications.

Then, once you have everyone checked that you want to send a message to, type your message and click "Send Message!" Your message will then be sent to every user you checked in the Send Message tab:

Users can also view all past Push Notifications in the left pane of the mobile app:

 

Troubleshooting

If the list of users in the Send Message section isn't appearing properly, click Reload Page. If it still isn't appearing properly, click Sync, then Reload Page.

If a user has the proper permissions, but still isn't receiving Push Notifications, tell them to check the Notifications section of their phone. This is under Settings>Notification Center in iOS, and you need to have some kind of notification enabled in order to receive notifications from Master Tour. These settings are already enabled by default.

If a user still isn't getting push notifications, and has logged into Master Tour on multiple devices, it's possible they have the wrong device selected for receiving push notifications. They can change the selected device for receiving push notifications at the My Devices section at my.eventric.com.

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